ASCEND POWERPACKSSERVICE PORTAL
Battery service portal

Raise a service ticket.Follow every update.

Submit your battery issue with invoice, serial number and photos, then track review, warranty, service, quality inspection and dispatch from one secure dashboard.

Secure & reliableYour data is protected
Faster resolutionUpdates at every stage
Trusted supportDedicated service teams
What you can do

Everything needed for a service request

A simple, transparent and secure way to raise and track your battery service request.

01

Raise a ticket

Provide product and serial details, invoice, battery photos and a short issue description.

02

Follow six stages

View the service pipeline, status notes and authorised documents from your account.

03

Sign in your way

Use Google or a secure one-time code sent to the same verified email account.